We stand behind our products at MCM Cables, and will gladly accept merchandise returns subject to the guidelines below. At your option, we will replace the product or refund your payment.

1. Call or e-mail the Customer Service Department and request an RA (Return Authorization) number, which will be valid for 30 days.
2. Place the original package inside another shipping carton, along with a copy of your invoice and a brief explanation of why the original merchandise is being returned. Do not mark on the original container or use as a shipping carton.
3. Print the RA number legibly on the outside of the outer shipping carton in bold, visible letters.
   
   Send the package to:
   
   MCM Cables
   405 South Pioneer Blvd
   Springboro, OH 45066-3001
   
   Note: Certain products classified as "ORM-D" require special packaging and shipping procedures. If you are unsure of how to handle these items, please contact your freight carrier for information.
   
   Download the return authorization form (.pdf, 14kb)

Important Notes

1. Freight collect or COD returns cannot be accepted.
2. Parts received by MCM without an RA number and copy of the invoice may be returned to you COD for freight charges incurred or held for processing until it has been determined that the return was made for justifiable reasons.
3. A 15% restocking charge will be imposed on parts and a 20% restocking charge will be imposed on test equipment returned due to customer error.
4. All parts must be returned with all accessories enclosed in the original packaging.
5. To receive a credit or refund, parts must be returned within 30 days. Incorrect orders must be reported within 30 days.
6. A 90-day warranty (30 days for computer products) is available for product replacements unless otherwise stated in the catalog. If you are returning merchandise to the Pick-Up area, you will be required to present your invoice. We are unable to give cash refunds, but you will be issued a check through the mail in 7~10 days.
7. When returning merchandise, please place the original package inside of a shipping carton. Do not use the original container as a shipping carton.